Community Notes FRIDAY Senior Lunch — Dining hall opens at 11 a.m., Bob Chisholm Community Center, 1225 Avenue A, Seaside. Meals are for ages 60 and over; there’s a $3 donation. For information, call ...

Every year, it seems hospital and healthcare leaders try new strategies to expand patient care and access across their markets. This year, a popular choice is to expand after-hour care. “This isn’t ...

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Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters ...

CommonWealth Purchasing Group ("CPG"), the nation's leading group purchasing organization for community health centers, is ...

In eastern Ohio’s Carroll County, the suicide rate is nearly double the state average. Community health workers are trying to change that.

The Department of Veterans Affairs said it finished deploying its External Provider Scheduling (EPS) system across all VA facilities to speed up scheduling for veterans who receive care in the ...

Talkdesk®, Inc., a leader in Customer Experience Automation (CXA), is tackling one of healthcare’s toughest challenges by automating complex specialty and team-based scheduling. Healthcare ...

GLOBE Business launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...