Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

The city of Richmond Department of Public Utilities (DPU) has implemented new upgrades to its customer service to improve wait times and increase support.

CHARLOTTE, NC, UNITED STATES, March 19, 2026 /EINPresswire.com/ -- Enhancing the Patient Experience Through Education, ...

Empathy in customer service simply means recognizing that the person on the other end of the line is a human being having a bad moment -- and letting them know you get it, writes guest columnist Hal ...

The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Customer experience breakdowns rarely originate at the touchpoint—they stem from executive decisions made months earlier in ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

Buick ranks third in the J.D. Power 2026 U.S. Customer Service Index Study with an 882 score, leading GM brands and also ...

A customer service consultant identifies the everyday phrases that make customers feel disrespected and what to say instead.