Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

CallCrewAI is an autonomous AI operating system that automates the back office for trades and field services. It wraps around ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

Empathy in customer service simply means recognizing that the person on the other end of the line is a human being having a bad moment -- and letting them know you get it, writes guest columnist Hal ...

New capability enables organizations to guide customers through complex workflows using synchronized voice and mobile ...

Duke Energy is facing criticism from customers in the Carolinas who are frustrated with high electric bills, prompting a ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

SoundHound's AI platform drives rapid growth as enterprises adopt automation, but rising competition and widening loss estimates raise execution questions.

Q4 2025 Financial Results Conference Call for Intelligent Protection Management Corporation, better known as IPM for the quarter and year ended on December 31, 2025. At this time, all participants ...

A group of passengers at the Orlando Airport are claiming that the check-in counter line for their Frontier Airlines flight caused them to miss their January 16 flights, as reported by A View from the ...