Beyond a potential English-language requirement, the FCC is also considering rules to limit the share of customer service ...

CommonWealth Purchasing Group ("CPG"), the nation's leading group purchasing organization for community health centers, is pleased to announce a new partnership with Attuned Intelligence ("Attuned"), ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

By David Shepardson WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

In global contact centers, many agents operate in English as a second language while serving customers across diverse accents and dialects. Even when audio quality is high, comprehension gaps can ...

US Agency Considers Limits on Telecom Foreign Call Centers, Requiring English Proficiency By David Shepardson WASHINGTON, March 4 (Reuters) - The ⁠Federal ⁠Communications Commission said on ⁠Wednesday ...

Managing data centers has been a growing issue around the U.S. as states balance economic development with community concerns ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Please visit or call the Senior Center at 858-756-3041 to register for in-person classes. 11th Annual Healthy Aging ...