Beyond a potential English-language requirement, the FCC is also considering rules to limit the share of customer service ...

The Asian country is a global leader in customer services, with Western corporations employing young people at salaries well ...

A new analysis finds that more than half of the top 100 performing public schools in New York City based on the results of the state’s grade 3-to-8 math and English exams are charter schools.

US Agency Considers Limits on Telecom Foreign Call Centers, Requiring English Proficiency By David Shepardson WASHINGTON, March 4 (Reuters) - The ⁠Federal ⁠Communications Commission said on ⁠Wednesday ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

The head of the Federal Communications Commission is taking aim at foreign-based call centres with a proposed English proficiency requirement for overseas employees and limits on the volume of calls ...

Some community members see a planned ICE detention center as one more burden the government is placing on Salt Lake City's ...

Oneida County has launched two new technology platforms for its 911 Dispatch Center, one of which is an AI-powered ...

Child care programs in the Twin Cities are hoping for a return to normal after creating elaborate systems of mutual aid and support.

“To a person that doesn't work in this field, they make it pretty believable,” CIRA's legal director said.