Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.
Legislation to update how Washington state handles childcare licensing and to provide fraud protections and accountability within the Department of Children, Youth & Families is apparently dead this ...
As federal agencies continue to besiege immigrant communities across the country, community organizers gathered in front of ...
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WA Spanish speakers left hanging after state agency’s AI phone glitch: ‘Real accessibility issues’
Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the Spanish-language option while seeking information about his driver’s license. He ...
Despite vows to restrict immigration authorities’ access to Washington state Department of Licensing information, the data sharing continued in a new form, researchers revealed Thursday. The ...
Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. But when they selected the Spanish self-service option, the first ...
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