In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Things can get messy if a hotel accidentally gets overbooked or if someone's reservation is made for the wrong day. Guest satisfaction is the primary concern of hotel receptionists, and extensive ...

Article - Doug Kennedy Launches Kennedy Training Network - Doug Kennedy announced today the launch of the lodging industry's newest training company, the Kennedy Training Network, which joins an ...