New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

"Sportellino," a multilingual chatbot designed for migrants, is currently leading the way at the national level by setting a ...

As AI chatbots powered by large language models (LLMs) become better at mimicking human connection, more and more users are falling down extremely weird rabbit holes. Case in point, new research ...

Some artificial intelligence chatbots show promise at helping people with depression improve their symptoms. Other AI bots may give bad advice that doesn't help or leads to harm. So how do you tell ...

As AI adoption accelerates across industries, US customer experience (CX) leaders are increasingly focusing on chatbot technology — and exploring how chatbots improve customer experience in measurable ...

Katelyn is a reporter with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Luna, an AI bot, is the owner and operator of a retail store in San Francisco. Is this the future of retail?

Plus: Donald Trump is ordering US scientific agencies to deploy AI This is today's edition of The Download, our weekday newsletter that provides a daily dose of what's going on in the world of ...

No doubt about it, bots are coming. Forgive the hyperbole, but I mean really coming — in a life-changing, business-disrupting way. Think beyond today’s experimental first-generation chatbots on ...