The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

By David Shepardson WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring ...

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The FCC is exploring limits on foreign call centers, new English requirements, and more transparency for support calls.

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...